REPLACEMENT POLICY (STRICTLY NO CASH REFUNDS)
At Rozana Finds, every product undergoes a thorough quality inspection before dispatch. We strictly follow a
“Replacement Only” policy.
Mandatory Requirement for Replacement Claims:
– Claims must be submitted within 24 Hours of order delivery.
– To claim a replacement, please contact us within 24 hours of delivery with your Order ID and clear photos/videos showing the damaged product along with the original delivery label/flyer.
– Once verified, replacement items will be dispatched free of delivery charges.
ELIGIBLE CASES FOR REPLACEMENT
– Product received is physically damaged or broken during transit.
– Product received is non-functional or defective.
– Incorrect item or incomplete parcel (missing items/parts) delivered.
NON-ELIGIBLE CONDITIONS & NON-REFUNDABLE POLICY
– No Cash Refunds: All orders are strictly non-refundable. Cash refunds or store credits are ONLY processed if the
required replacement item is completely out of stock.
– Change of Mind: Return, replacement, or refund requests based on “Change of Mind” or personal dislike are
strictly not entertained.
– Late Requests: Requests received after 24 hours of delivery will automatically be rejected.
– Used or Altered Items: Items that have been used, washed, altered, or damaged post-delivery are not eligible.
